Where to get ufile

Other than these options, UFile offers all the standard tax software features — including express notice of assessments , an accuracy guarantee , and some prior-year import options — but skipped out on making an app version of their service. As far as paid tax software goes, UFile checks almost everything on the list — with the exception of having a mobile app. In order to come up with our star rating, we first list out the major features people are looking for in tax software which you can see in the table above.

We then fill in the table with UFile in mind, assign each row a score out of 5 — then the average rating becomes their star score. UFile gained points for having prior-year import options though limited , plenty of free options, an accuracy guarantee with reimbursements, and the option for free telephone support. But the software took a hit when it came to not being completely free and not having an app.

Find out more here. In each case, you could be eligible for a refund or recompensation. Though it would be ideal if you could import any prior-year data, the fact that you can import from UFile and TurboTax is interesting. One of the most unique features of UFile is you essentially get the choice of where your information is stored. If your security and privacy is a top priority for you, opt for UFile Windows for a couple extra dollars and everything will be stored locally on your computer.

Have trust in the cloud? Then UFile Online has everything you need for a bit cheaper. You can see more about the differences between the two here.

Even if you made a charity donation you'd like to claim, or had some medical expenses, your return is deemed too complicated for UFile free. Not comfortable with having your tax information stored on the cloud because of the threat of security breaches? You'll want to avoid UFile Online. Though UFile does offer free email and phone support, sometimes the easiest way is to popup that instant chat and get the answer you need in a few minutes.

Unfortunately, UFile doesn't offer that support option. If you don't have access to a computer or just want to get your taxes done on-the-go, there's no mobile app for you to download to streamline the experience.

You can only get UFile for free if you fit into certain groups, including students, first-time filers, and low-income earners. You can also take advantage of UFile Free if you have a simple tax return. Learn more here. Editorial Disclaimer: The content here reflects the author's opinion alone, and is not endorsed or sponsored by a bank, credit card issuer, rewards program or other entity. For complete and updated product information please visit the product issuer's website.

Read more about HowToSaveMoney. Enter your email address here to receive our emails directly to your inbox. Disclosure: Some links in this article may be affiliate links. We're letting you know because it's the right thing to do. Multiply Your Money. Download now. Credit Cards. Classic How-Tos. By Journey. Free eBook Free eBook. Scholarship Scholarship. Find Your Top Product. Our disclosure. Home Reviews.

See More Products. Leave a review. More financial products to explore. Wealthsimple Tax. The Globe And Mail. TransUnion Credit Monitoring. Pairs well with Brim World Elite Mastercard. Tangerine Money-Back Mastercard. Brim Mastercard. People also viewed Get access to member-exclusive benefits, like tools and guides. Take advantage of investor tools, like Portfolio, Watchlist, and Company Pages.

Never forget your passwords again with the 1 password management software A secure and easy way to manage your passwords, with only one password to remember.

Access all of your passwords across all of your devices. Automatically alerts you to data breaches on websites that you have an account with. Get access to American Netflix and more with one of the cheapest VPNs available Get access to over 6, servers in over countries. Encrypt your personal data to protect yourself online. Easily access region-locked content and websites with a couple clicks, such as American Netflix. Quick and easy access to your credit score Get free access to your Equifax credit score.

Can add free identity fraud monitoring for no extra charge. Not available in Quebec. Plenty of investment options, from stocks, ETFs, mutual funds, and more. The best financial tech and software can bring your finances to the next level.

Check out what is available for Canadians here. How would you rate this product? Select your star rating below. At a glance. Worst customer service Requires a receipt from lasts years payment for using program to reset login information Ridiculous as who keeps receipts for paying for their program Worst customer service ever. No one to answer the e-mail for days. The autofill feature does retrieve the tax slips from the CRA but except for the name field leaves all the other fields blank. Useless, Poorly implemented and not tested.

I have been using Ufile for a number of years without any issues. This year, however, was a different story. Ufile will not correctly process small business returns and the technical support from Ufile was a joke. They were unable to provide a solution, refused to recreate the problem, and refused to provide a live technical support. All they provided were irrevevant quotes from canned responses that did nothing to address the issue. After weeks of struggling with their technical support, I used Turbotax and was completely happy with the program.

I will never use Ufile again. I purchased "UFile online", but tried switching to "UFile windows" as the Online version will only tax return 1 person. Due to the lack of response to my inquiry, I had no choice but to pay for my wife's return as well.

Basically, I got double charged. If you are doing more than one tax return, it's better off to buy the windows version, or you will be frustrated trying to call the helpline. Hope they read this and refund me for my troubles. Best regards, Paul. Although I am using them for years but last year and this year the same asking additional payment. Left them hundreds of messages no reply. Calling them just waiting over 2 hours and again no answer.

They should just remove the phone and acknowledge that they will not service telephonecalls. The Ufile service is garbage. I am a user since and now they asked me to change the password, which is not going to happen since the questions they asked has no logic. I tried to contact them through email and by phone. I got a response for my email request which is another puzzle i have no idea how to create a new password.

Over the phone good luck as it seems like they don't have a customer support person working for them. If you have time to hold for a day may be it will work. Very cheap service from a company who store sensitive information from millions of customers across Canada. No accountability, no transparency. This company has deteriorated to the worse level possible. Customer service is non-existent.

On hold for hours. If you have Mac product, even though the package claims can be used with Mac product, everything is for PC. Rated a 1-star but should be ZERO. Ufile customer service is absolutly brutal.

The email address only supports 8mb files and when you send multiple emails to complete the file they request the customer service rep does not look at them either threw laziness or lack of computer knowledge then continues to send emails asking for full files. The triple guarantee is nothing more then a sales gimmick when problem arise with a return they have no solution or help and resolving the issue at hand.

I would highly recommend not using this product unless you want nothing but problems and no help. Shame on you ufile. Also my enquiries did not get answered except with a canned answer not related to my questions.

Had this now for 12 years and going on Always worked, always had the required forms. There was one year when I went to a tax prep company - while they may have found a few dollars it did not substantiate the price.

Some of the features mentioned are not relevant to me so same difference. One reader mentioned the problem with software - yeah I came across the same issue.

An e-mail solved the problem within a couple of days. All in all this had worked well for me over the years. I have been using Ufile for 12 years and have been very happy with it.

No errors and can handle family and small business self-employment situations very well. I have no problems with Ufile and I purchased it over the past few years to do taxes for my family of 4.

I contacted Ufile a number of times via e-mail as there is no phone number available over many days and finally gave up trying to get a helpful answer. Ufile customer service stinks to high heaven. I will not use this product ever again. Out of the three T4As I filled in interview section, only one made it into the tax results. I got dinged by CRA for not reporting the missing T4As and Ufile kept sending obtuse responses refusing to accept liability as per their guarantee.

Use any other product but this one. UFile calculated incorrectly pension income as credit. Ufile does this automatically if your birthdate is entered correctly. I have been using UFile since and found that it did the job.

I can order it on-line but UFile wants to charge for shipping. Also, ufile seems that they mail a copy for free which I received without ordering, probably only for their past customers.

You can download it without extra charge.. Hello Everyone, I have been using Ufile for the past 10 years, and No issues what so ever at all.. I never use the online tax sites but want on my computer and I send the disc to my sister who does 3 more returns. I know I could download and burn a disc but WT heck. Not allowed under Not available yet at the Source or London Drugs but guess it will be.

UFile was stream-lined and thorough, and most closely matched my experience using hard copies. I found the navigation in TurboTax to be very cumbersome. I am switching back to UFile for this tax year because it is easier to navigate, and provided the same or more expertise than TurboTax. I never had a problem with net-filing with either TurboTax or UFile, so in that respect, both are fine. Seems kinda stupid in my opinion. UFile appears to be a complete farce.

The only testimonials are great; no way to submit a bad one. It worked well last year but a piece of junk this year with no customer support. Do you have any phone number? I have looked at their website and found none. I have already sent emails and no response ever. My issue is that the program does not generate Schedule ON S12 after you have inputted charges to claim for Ont healthy home tax credits. One user already posted the same issue but has gotten no response either.

Please help. Thank you! The software does have a couple of irritating bugs, however. If I try to view or print the Quebec barcode page the program crashes. It also crashes when I exit the program whether or not I have a tax file opened. These problems started when I moved to Windows 7 x64 which I have been using since I am surprised each year to see that they have not corrected them, however, so far I have lived with its flaws. I am curious to learn if anyone else has experienced this as well.

It seems that some people have particular problems using the online version rather than the installed software. Mind you, Ufile does not run in 64 bit mode. I file by paper and send the originals to them, retaining electronic copies only. Of course my files are backed up every week onto a separate harddrive. I have used UFile for many years and really like it the way it lets you minimize taxes between you and your spouse.

I prefer Ufile, in my opinion it is straight forward to use. I had previously used Ufile until 2 years ago I mistakenly purchase another brand of tax software and decided to continue to evaluate it.

After completing the first tax filing I realized I definitely was using cumbersome software. With 3 more tax filings to complete I downloaded Ufile and will continue to support Ufile.

It sounds like there are a lot of nice perks. A lot of people just go to turbo tax because they know the name. Its important to actually investigate options. Thanks for sharing this with us! I would stay away from Ufile. It used to be everywhere, like bestbuy and walmart. I was told by one of the stores that turbotax has paid a fee to be the one and only offering. What a shame. I did find out that the Source still offered it but all the cheapest simple versions were sold out.

We have the simplest of taxes so I ended up going with turbotax. What I loved about ufile was that it would pick up the previous years data on your computer automatically. It is significantly more user friendly. I used UFile last year, no problems. The kicker is my CRA account shows that my tax return has been submitted. Overall a real hassle this year, not satisfied with the product, nor the customer support.

My tax situation is moderately complex. The only issue I had was one year I entered some data early in January, came back in february and it was gone. Had to re-enter it. Big whoop. I have used Ufile for the past 5 years and have never had an issue with it. I have for fun done comparisons with other programs to see if there were differences, etc…. I have to say you really need to know what you are doing to use the other programs ie. It is user friendly and has never failed me.

I love it and will keep using it! No brainer here!! This year I am a volunteer providing free tax prep for low income folks as part of the CRA program. The Ontario Trillium benefit is sometimes not properly calculated for couples. This happens if you mistakenly ask for it on both spouses. Only one spouse can claim. Also, it will not let you just add a tax form. You have to go back to the interview and figure out which interview question will generate the form you wish to add.

In mytaxexpress you can add any form you wish regardless of the interview process. Ended up using TurboTax instead. This applies to both phone or online chat. When I led them through multiple problems the person told me she had to get a higher up to help. That was 3 days ago. I used TT last year with no real problems. The Quebec portion was even worse than the Federal.

It kept doubling various pensions and investments and then showed total income as 20, higher on the final review as compared to total income page. VERY frustrating and have spent 9 hours on this thing and am no further advanced. In my humble opinion, TT is easier to navigate to new forms but UFile is also simple when you try it once or twice. I have a Sole Proprietorship. Does UFile handle that? Do I just buy any version that I want?

I only need to do one tax return. This is the second year I have used UFILE I experienced problems last year and the way they had given me to fix it resulted in wiping out all of the data I had put in rather than providing a solution to fix the single problem. I had corresponded with them for over two weeks and they have not given me any solution to their software glitch.

I have been using UFile for 6 years now but I have to say I am disappointed in it right now. Also at the last tab, Tax Return, There is a tax return for him for Quebec, even if said No, this dependent does not need a tax return. If I change his birthday from March to October it goes away.

It looks like the software starts considering him an adult if his birthday is somewhere in the middle of that year anyway there is a change in the way it treats him. The support from UFile is frustrating. Only through email.. It was a wrong decision.

UFile has developed more as a scam and not as a useful piece of technology. Aside the fact that you have to enter and re-enter ten tousend times passwords and email addresses, if you have forgotten the password to your file, you will not be able to recover.

I did not forgot the password, after an update, UFile does not recognize my passwords. Very frustating experience. Customer service is not available in real time. Calculations within this years return not all being done. Paid for. Next year I will consider other software. I have used UFile for the past 7 years and I was generally happy with me except this year in where the version will not allow you to netfile if you have a Windows XP or Vista. Minimum is Windows 7. Due to their claim that CRA requires stringent security communication while you netfile your tax return, you can no longer use a Vista or XP machine.

I have a Vista machine and the tax I could netfile using UFile was Suffice to say, I was not very happy with it. UFile suggested to file it online for free, but applies only to simple and low income individual which does not apply to me. That was another I kept my Vista machine for tax filing.

Plus, it got me the same refund as UFile. And net filing was also very easy too! Fast and checked my Account at CRA website and it confirmed received. I will be filing with TurboTax free online for the Mac from now on. Why pay UFile. I felt dumb when I realized an alternative! I have used Ufile for many years without any problems.

This year for the first time I am unable to file any of the returns I prepared electronically both Federal and Provincial. Forget about support when I send email for support all it does is send me links of what to do. The SW is up the date that is the 1st thing I checked and I have no errors for the taxes themselves, they are good to submit electronically.

Will have to print everything and mail it. Very disappointing. I like Ufile and have used it for myself and several family members for many years. The one issue that I had was with the download of the T data capital gains got loaded as investment income which is taxed differently than investment income.

I have been using UFile since and loved it. I am a senior and found it easy to work with. I have emailed [email protected] last week but have not received any reply. One of the complaintants suggested I could do my taxes through Chrome Online. Is this true? Please Help! I have been trying since the middle of March and am going on holidays next week. Thanks Mary-Ann. Vista does not support this. Presumable if you can get logged on to their web filing system you should be OK, but it means you are using a less secure protocol.

Whether that is a concern is up to you. I could be wrong there. All you require is one of the following browsers supported by your operating system. Most Internet users already have Adobe Reader. However, if this is not your case, you can download it for free from the Adobe website.

Many of the problems faced by responders above are mine, namely 1 change in the layout of the input and form is not very user friendly.

When I look at my tax return on Ufile it shows everything as entered. Spouse incomes, etc, child care expenes applied to correct spouse, usings used RRSP entered correctly. I get a 19K return and my jaw drops.

There is no way that could be correct. Shows that he is expected to get a 47K refund. Something is clearly wrong. Review everything in Ufile, everything is all good. I call CRA and they advise that my income was reported as 0 on my spouses return and vice versa on mine. I once again review my ufile return and the income is entered correctly.

The RRSp are entered correctly, i selected to not claim the spousal amount yet everything received at CRA through Netfile is incorrect. DO not recommend. Might that help you trace back this problem? I pay them something for each of the two returns I do. I agree with some of the comments that has been posted here. I have used Ufile for years because I do both my wife, myself and two relatives income tax all for 20 bucks.

To me it was a real bargain and the program worked well. Form numbers would be a real advantage in the help screen and than you can click on the form number and go to it. The views are such that one page is on halve your screen. I like to see the entire picture on one screen. Using the preteen version caused me to miss stuff. There was almost no help in the application nor online, nor any community discussion about issues.

I became non-resident during the year, and I could not discover that UFile generated my return incorrectly until after I paid. I had to modify the generated PDF manually, and could not e-file. I just had the same reassessment re: box 35 T4PS amount not being included on the line …and also charged interest…this was quite a surprise and I am no longer planning to use UFILE as this is a horrible result. I just got the same reassessment error regarding T4PS box 35 and missing from ufile.

I logged a complaint to them, hopefully they will fix it next year. Have used UFile for a decade with good results. As others here have said, the version is a disaster. Two T-slips entered in the interview section did not properly copy over to the return. Nor did it accurately split Investment income. Run away, run away, run away! I used ufile for years and last year for tax year and I had to pay for it twice. I bought it online but could not get it to download.

So I had to purchase another copy at a local store. When I emailed them I got the useless auto response, and nothing regarding my online purchase. The interface was also the worst of all the prior years versions I used. Terrible experience. The software gives me an error code when I try to net file my return. The online help has nothing for that error. An email to customer support gets nothing but a response with links to useless information. I contacted Canada Revenue and they assure me everything is being entered correctly and matches with their information.

Several hours spent on this already and still no joy. Had multiple problems already described in other comments. I do not understand how so many people complain about uFile. I have used it for 10 plus years, efiled every year and had no problems. I had some difficulty with the new input screens in , but once I worked with it my program worked flawlessly. Hi Eddietel…have you had this problem: I am using ufile I installed it and the income tax screen shows a red line through it…and no income tax return to review my file.

The left hand is showing the schedules and etc but no showing of the income tax file at all…but it tells me refund or what I owe. If I go to print or save to pdf it shows up on the printing of it…but you look at the actual income tax tab nothing. Anyone else having these problems. I can view my …but not my I brought the first cd back stating it was defective….

Not very happy. Are there any fixes out there. I have to emailed the support…no flippen word back. Maybe I will just bring this one back and buy a different type of software?

I am using ufile Just email and wait. The PC version seems to be worse every year. The windows are never completely visible, the numbers are very pale blue on white and the scroll bar is hardly visible. I have been using Turbotax for the last 8 years or so. One thing that I hated Turbotax was that I have a single mother neighbor and a family friend that is widow that I do their taxes for free. So, I tried to take advantage of the turbotax version that is supposedly free for the simple tax low income people, but it never worked for me.

It is unbelievable! And I should not forget to mention that Ufile is so easy to use and so simple to follow the steps. I saved so much money that I used to waste on Turbotax. Complicated, not accurate.

Including not accepting verification answers to questions that no longer existed. Their customer service is either non-existent via their online forums, when you ask a question.

Or, it can take weeks for someone to reply to emails. This is unacceptable. Their software is incapable of calculating the appropriate amount of capital loss carryforward to use. Note: I did not request a pw change, so this was completely unexpected. At that point, I tried multiple times to reset the pw. That email that was to follow ——never happened.

I kid you not, I never did receive that follow up email to allow me to reset my pw. There email just took me in circles!! Going back to Turbo Tax. Response : UFile is working to resolve the Auto-fill feature. Date : March 1, UFile sent an update indicating my issue was resolved. I downloaded the updates and attempted to complete my taxes. The same problem happened as the issue was not resolved. UFile Response : Nothing. Although I purchased the Windows version I attempted to use the free online version of Ufile.

The online version for auto-fill worked however the online version does not support multiple T4 therefore it is not usable for me. I manually entered my data to complete my taxes. The results were shocking. UFile indicated I had a refund of I rechecked everything and could not find an error in the data fill. I logged onto Wealth Simple and used their online free version. This is difference of over 5, dollars in my favor.

I have requested a reimbursement from UFile. If I get I will be passing it along to Wealth Simple. Date : March 5, UFile has indicated my issue has been fixed however I must use Internet Explorer to download my tax information for auto fill. Windows 10 uses Microsoft Edge and not IE.

Conclusion for UFile: 1. Misrepresented feature content. Inaccurate calculations. Poor product support. Poor knowledge base. Does anyone know how to get a refund from UFile.

According to the licensing Agreement you clicked on and likely did not read … Section …. One 1 refund per customer only. DT Tax will provide a full refund of your UFile purchase price, along with the applicable sales tax for your purchase of UFile. Please allow four 4 to six 6 weeks for processing. However this year is a different story and I am finding out that their customer service is awful or non-existent.

I sent an e-mail two weeks ago as one of my dependants return is stuck it asks me to buy premium in order to file his rerun even though he is covered with my basic package. Got an automated response to which I replied twice over the last two weeks…but still no answer from an actual human being. Very frustrating. I will probably using a different solution next year. The version is useless. The Autofill slips it retrieves from teh CRA have all the fields except the name unfilled.

Poorly implemented and poorly tested. Similar experience as many other folks testify. Had a few light problems that I had to figure out myself as support replies via e-mails were totally irrelevant to the issues raised. However the real straw for me was that my submission was rejected because I had a mistake in the RCA code; it turned out that the software counted this as one submission and I could not submit after correcting the RCA code even though the submission had been rejected.

The software wanted me to purchase an additional submission because I had used all 3 other submissions. I reported the issue and did not get any response for two weeks; I eventually got a reply that simply asked me if I still needed support.